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Depending on the location, all products are mailed via UPS Ground Standard Shipping or USPS Priority Mail. If you are in need of a product that requires a different service, please feel free to call us at 1-844-HOT-BAGS (468-2247) or send us an email
Alaska, Canada and Hawaii Please call for a shipping quote. (844)-HOT-BAGS(468-2247)
**10$ FLAT RATE does not apply to Alaska, Canada and Hawaii.
Satisfaction Guaranteed! 
Our policy lasts 30 days. Try our bags for 30 days and if you are not 100% satisfied, we will return the purchase price of the bags. After 30 days, we do not accept exchanges or refunds.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at and send your item to: 1820 Wallace Ave Suite 123 St Charles, IL  US 60174.
To return your product, you should mail your product to: 1820 Wallace Ave Suite 123 St Charles IL  US 60174
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
****Please note that our refund and exchange policy is subject to change at our discretion. Please refer to this page for updates or email us with your inquiries at  


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